Now through January 16th until 11:59pm, use code LIFESTYLE15for 15% off your purchase of any lifestyle piece

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Now through January 16th until 11:59pm, use code LIFESTYLE15for 15% off your purchase of any lifestyle piece

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RESPONSIBLE SOURCING

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Are you looking for some guidance in selecting your ring? We can help.

Arabesque

VOW Collection

Revel Collection

Gifts Under $500

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FREQUENTLY ASKED QUESTIONS

Your Questions Answered

SCHEDULE AN APPOINTMENT

Looking for guidance in selecting your ring? We can help.

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Classic

Embellished

Contour

Era Inspired

Get In Touch

Pre Purchase

● Pricing
● Company policies
● Custom or modified design
● Appointment availability
● Pre Purchase questions

hello@thetruegem.com

Pre Delivery

● Request alternate delivery date
● Request alternate delivery address
● Changes to the details of your order
● Production status inquiries

thankyou@thetruegem.com

After Delivery

● Ring repair or resizing
● Warranty registration or renewal
● Annual maintenance and inspection
● Post-purchase questions
● Returns or exchanges

clientcare@thetruegem.com

Book a Consultation

The True Gem

2626 Cole Ave, Suite 800
Dallas, Texas 75240
United States

214-253-2991

hello@thetruegem.com

Monday: 10:00 AM - 6:30 PM
Tuesday: 10:00 AM - 6:30 PM
Wednesday: 10:00 AM - 6:30 PM
Thursday: 10:00 AM - 6:30 PM
Friday: 10:00 AM - 6:30 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: CLOSED